Callbgprovider Keeps Stopping, What is it? Reasons and Troubeshoots

Callbgprovider is a pre-installed system app on Samsung Android phones that handles call-related tasks in the background. The app is developed by Samsung for Android phones like Samsung Note, Flip, Galaxy and Fan series running on Android 10 and later versions.

Know more about Callbgprovider. What is it? What is it used for? And finally, how to fix common errors causing Callbgprovider to stop working on Samsung phones.

What is Callbgprovider?

CallBGProvider is a pre-installed system application found on Samsung Android smartphones. It operates silently in the background, managing various tasks related to phone calls.

These tasks include handling incoming and outgoing calls, maintaining call logs, integrating with communication services, and ensuring the smooth functioning of call-related features.

CallBGProvider plays a vital role in the overall telephony system of Samsung phones, contributing to a seamless and efficient communication experience for users.

What is CallBGProvider

The app handles the following tasks:

  1. Handling Incoming and Outgoing Calls: The app is responsible for managing the process of making and receiving phone calls on Samsung phones. It ensures that calls are properly initiated, connected, and terminated as per user actions.
  2. Maintaining Call Logs: CallBGProvider manages the recording and storage of call logs, which include details such as call duration, timestamps, and contact information. This information is essential for users to track their call history.
  3. Integrating with Communication Services: The app integrates with various communication services on Samsung phones, such as messaging apps and VoIP services, to facilitate seamless communication experiences across different platforms.
  4. Ensuring Smooth Functioning: CallBGProvider ensures that all call-related functionalities, including call routing, audio management, and call quality, operate smoothly on Samsung devices. It handles background tasks efficiently to minimize disruptions during calls and maintain a reliable calling experience for users.

Once the call is initiated the calling UI is handled by another system apps What is Samsung Call Settings App and for further actions.

Info about

  • Name: Callbgprovider
  • Package Name:
  • Developer: Samsung Electronics Co., Ltd.
  • Permissions:
  • Required OS Version: Android 10+
  • Category: Background Service App
  • Removable: NO

What does mean?

The “” refers to a system app installed on Samsung Android devices. This app, known as “CallBGProvider,” is responsible for managing background tasks related to phone calls.

It plays a crucial role in handling incoming and outgoing calls, maintaining call logs, integrating with communication services, and ensuring the smooth functioning of call-related functionalities on Samsung phones.

It provides the infrastructure necessary for managing phone calls effectively on Samsung devices.


What permission does Callbgprovider use?

The CallBGProvider app on Samsung Android phones typically requires permissions related to call management and access to device resources. Some common permissions it may use include:

  1. Phone: Allows the app to access and manage phone calls, including reading call log information, making and receiving calls, and controlling call features.
  2. Contacts: Enables the app to access contact information, such as names and phone numbers, to facilitate call management and identification.
  3. Storage: Grants permission to access and modify storage resources on the device, which may be necessary for storing call logs, settings, or other data related to call management.
  4. SMS: Allows the app to send and receive SMS messages, if it includes features related to text messaging or integrates with messaging services.
  5. Microphone: Enables access to the device’s microphone, which may be necessary for features like voice calling or recording calls.
  6. Camera (optional): If the app includes video calling functionality, it may require permission to access the device’s camera for video capture.

These permissions enable CallBGProvider to perform its functions effectively, ensuring smooth call management and integration with other communication services on Samsung Android phones.

Is it safe?

Yes, CallBGProvider is generally considered safe as it is a pre-installed system app developed by Samsung for handling call-related tasks on Samsung Android phones.

However, like any system app, it’s essential to ensure that your device’s software is up to date to mitigate any potential security risks associated with known vulnerabilities.

Additionally, it’s always a good practice to download apps only from trusted sources to avoid any malicious software that could potentially cause harm to your device.

How to Fix Callbgprovider Has Stopped Error?

How to Fix Callbgprovider Has Stopped Error?

If you encounter the “CallBGProvider has stopped” error on your Samsung Android phone, you can try the following troubleshooting steps to resolve it:

  1. Restart Your Phone: Sometimes, a simple restart can resolve temporary software glitches. Press and hold the power button, then select “Restart” or “Reboot” from the menu that appears.
  2. Clear Cache for CallBGProvider: Clearing the cache for the CallBGProvider app can help resolve issues related to temporary data. Go to Settings > Apps > CallBGProvider > Storage > Clear Cache.
  3. Force Stop and Clear Data: Force stopping the app and clearing its data can reset it to its default state, potentially resolving any underlying issues. Go to Settings > Apps > CallBGProvider > Force Stop > Clear Data.
  4. Update Software: Ensure that your phone’s software is up to date. Go to Settings > Software Update > Download and Install Updates.
  5. Check for App Updates: If the issue persists, check if there are any updates available for the CallBGProvider app. Go to Galaxy Store or Google Play Store, search for CallBGProvider, and update it if available.
  6. Reset App Preferences: Resetting app preferences can help resolve conflicts between system apps and user-installed apps. Go to Settings > Apps > More (three dots) > Reset App Preferences.
  7. Perform a Factory Reset: If none of the above steps work, you may need to perform a factory reset on your phone. Note that this will erase all data on your device, so make sure to back up your important files first. Go to Settings > General Management > Reset > Factory Data Reset.
  8. Contact Samsung Support: If the issue persists after trying the above steps, contact Samsung support for further assistance. They may be able to provide additional troubleshooting steps or arrange a repair if necessary.

By following these steps, you should be able to resolve the “CallBGProvider has stopped” error on your Samsung Android phone.


Why is CallBGProvider running on my Samsung phone?

CallBGProvider is a system app on Samsung phones responsible for managing call-related tasks.

What functions does CallBGProvider perform?

CallBGProvider ensures smooth call functionality on Samsung phones.

Is CallBGProvider safe to use?

Yes, CallBGProvider is safe as it’s a pre-installed system app developed by Samsung.

Can I disable or uninstall CallBGProvider?

Typically, you cannot disable or uninstall CallBGProvider without root access.

Does CallBGProvider consume a lot of battery or resources?

CallBGProvider may consume some resources but shouldn’t significantly impact battery life.

Can I customize the settings or behavior of CallBGProvider?

No, CallBGProvider settings are not typically customizable.

Will disabling CallBGProvider affect my phone’s call functionality?

Disabling CallBGProvider may affect call functionality, so it’s not recommended unless necessary.

Final Words:

CallBGProvider is a pre-installed system app on Samsung Android phones responsible for managing call-related tasks in the background. It handles incoming and outgoing calls, maintains call logs, and integrates with communication services. If encountering “CallBGProvider has stopped” errors, restarting the device, force stopping the app, clearing its cache, or updating the phone’s software can help resolve the issue. Additionally, ensuring that the app has necessary permissions and that the device’s software is up to date can contribute to smoother functioning.


  • I am George, the mind behind My mission with this platform is to offer clear, practical insights into smart devices, VR, and Android technology.

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