Verizon Visual Voicemail is a GUI for managing voicemails without dialing—view, play, and delete messages in a list on Android/iPhone with LTE data.
This article explains the setup of Verizon Visual VoiceMail. How to use a visual voicemail on Verizon? And other common questions related to setup and use of a voicemail with a visual interface on Verizon connections and mobiles.
In the year 2007, visual voicemail was first introduced by Apple on iPhones and later the technology was adopted widely by other mobile telecom companies like Verizon and others.
A voicemail integrated with a visual interface that allows the users to set up, access, and use the traditional voicemail with visual interfere or GUI is called visual voicemail.
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Requirements for Visual Voicemail
Basic voicemail must be active before Visual Voicemail works. If you’ve never set up voicemail on Verizon, dial *86 from your phone and follow the voice instructions to create a password and greeting.
- A Smartphone with 4G LTE data network(Android/iPhone).
- An active data plan with Visual Voicemail support.
- Download and install the Verizon Visual voicemail app from Play store for Android. For iPhone, you are not required to download any app as the interface is already available on the iPhone itself.
How to Setup Visual Voicemail on Verizon?
The first step to setup the Visual VoiceMail on Verizon is to set up the voicemail on Verizon. Once activated, keep your voicemail number and password handy as it will be required to further the setup process of visual voicemail.
How To Setup Visual VoiceMail on Verizon Android
Before you set up the Verizon Voicemail on Android, follow the instructions here to setup voicemail on Android. Remember, the voicemail password will be used to retrieve the visual voicemail.
Visual Voicemail makes it easy to manage your voicemail messages without dialing. It shows all of your messages in a list and lets you manage them on your phone.
You can listen to messages in any order and delete them without listening to instructions.
Download the Verizon Visual Voicemail app from Google Play, open it, and follow the in-app setup with your voicemail password.
Step-by-step:
- Open Google Play Store.
- Search for “Verizon Visual Voicemail.”
- Tap Install.
- Open the app.
- Tap Get Started or Set Up.
- Enter your voicemail password (the one you use when dialing *86).
- Follow any on-screen prompts to complete setup.
Note: If you don’t know your voicemail password, dial *86 and reset it using the automated system.
Download the App for Android
To Setup Visual Voicemail on Verizon iPhone
Open the Phone app, tap Voicemail, tap Set Up Now, create a password, and record or choose a greeting.
Visual Voicemail on iPhone is quite dependent on the carrier provider, if your carrier supports Visual Voicemail, you are ready to follow the further instructions:
- Open the Phone app (green icon).
- Tap the Voicemail tab (bottom right).
- Tap Set Up Now.
- Create a voicemail password (4-7 digits), then tap Done.
- Re-enter the password to confirm, then tap Done.
- Choose Default (system greeting) or Custom (record your own).
- If Custom, tap Record, speak your greeting, then tap Stop.
- Tap Save.
Visual Voicemail is now active on your iPhone.
Contact the carrier provider if you find it difficult to access the visual voicemail on your iPhone.
How do I reset my Verizon voicemail password?
*Dial 86 from your Verizon phone, enter your current password (or press # if forgotten), then follow prompts to change it.
- Step-by-step:
- Dial *86 and press call.
- Enter your current voicemail password.
- If forgotten, press # repeatedly until the system offers a reset.
- Listen to the menu options for “Change password” (usually press 4 or 5).
- Enter a new 4-7 digit password twice to confirm.
- Hang up.
Your new password now works for both traditional and Visual Voicemail.
How do I delete voicemails on Verizon Visual Voicemail?
Open the Visual Voicemail app, tap the message you want to delete, then tap the trash can icon.
To delete a single voicemail:
- Open Verizon Visual Voicemail app (Android) or Phone app > Voicemail tab (iPhone).
- Find the message you want to remove.
- Tap the message to expand options.
- Tap the trash can icon (Android) or Delete button (iPhone).
- Tap Confirm if prompted.
To delete multiple voicemails at once:
- In the voicemail list, tap and hold any message to enter selection mode.
- Tap each additional message you want to delete.
- Tap the trash can icon or Delete All.
- Confirm deletion.
To delete all voicemails instantly:
- On Android: Tap the three-dot menu → Select all → Delete.
- On iPhone: Tap Edit → Select All → Delete.
For any troubleshooting, follow the guide to manage and delete the voicemail messages in bulk on Android.
Recovery note: Deleted voicemails go to a “Recently Deleted” folder for 14-30 days (depending on Verizon’s policy). After that, they are permanently gone.
Why is Verizon Visual Voicemail unavailable?
Visual Voicemail may be unavailable if your plan doesn’t support it, your phone is on 3G only, or the app needs an update.
Common causes and fixes:
Problem Solution Plan doesn’t include Visual Voicemail Upgrade to a current Verizon plan (most postpaid include it) Phone is 3G only Upgrade to a 4G/5G device (Verizon phased out 3G) App not installed (Android) Download from Google Play Carrier Services outdated (Android) Update “Carrier Services” in Play Store Voicemail password not set Dial *86 and set a password first Network connection issue Turn on Wi-Fi or mobile data, then retry
If none of these work, dial 611 from your Verizon phone and ask support to enable Visual Voicemail on your line.
Verizon Visual Voicemail – FAQ
Is visual voicemail free with Verizon?
Yes, Basic Verizon Visual Voicemail is free for most postpaid Android and iPhone users. Premium adds transcription and extra storage for $2.99 per line per month (not available on prepaid plans). For additional features, you can always opt for a premium visual voicemail.
Why is Verizon Visual Voicemail unavailable?
Visual voicemail service is required to be supported by ht carrier provider as well. You can contact the carrier support page to see if they support Visual Voicemail. In addition, you need to have an LTE-enabled smartphone to set up and access it.
How do I access Verizon’s visual voicemail?
To access the visual voicemail you are required to access the visual voicemail app and enter the voicemail password. Here, you can control and delete the voicemail using a visual interface.
Verizon Visual Voicemail-Final Words:
Verizon’s visual voicemail is quite similar to standard voicemail. But, as compared to traditional voicemail, a visual voicemail lets you use the service with a visual interface. You can easily set up Verizon Visual Voicemail on Android and iPhone if the carrier provider supports it. Use the instructions above to set up and access Verizon voicemail in the visual interface.