Solve Play Store “Error retrieving information from server. [RH-01]”

“Error retrieving information from server [RPC:S-7:AEC-0]” is the message you might see while downloading apps from Google Play store. Whenever you try to install or update an app on Android, you might see a pop-up saying “Error retrieving information from server. [RH-01]”.

Error retrieving information from server rh 01
Error retrieving information from server rh 01
Most Android users consider it as Google play store server error. But, this is not the server causing the error but the play store app itself. Let’s find the method to fix the Error retrieving information from the server pop-up on Play Store.

Play Store saying Error retrieving information from server[RH-01] while downloading app?

This is a quite common play store error you can encounter while downloading or updating an app on Andriod. But, before you get panic and start blaming the Google Play store for the anomaly, let me tell you this error is caused by the Play Store app itself and not the server.

In order to fix the error, you need to follow some simple troubleshoots you will find here.

How do I fix Google Play server error?

Well, there is not a single fix to solve the “Error retrieving information from server. [RH-01]” error on Play Store.

In fact, there are a series of tasks you need to perform to solve the error and stop play store displaying the “Error retrieving information from server. [RH-01]” pop-up every time you try to update or download an app on Android.

However, the problem is quite rare but if the Android is running on custom ROM, the Play Store server error is reported quite often.

Fixing the “Error retrieving information from server. [RH-01]” on Play Store

Error retrieving information from server rh 01

Error retrieving information from server rh 01As we discussed above you need to follow a series of fixes to solve the Play store server error and download and update apps on Android without any error. Here is the complete list.

1. Force Restart Android

It might sound insane but a simple force restart can solve most of the Android problems including Play Store server error. If you are seeking a solution to Play Store server error it is recommended to start by force resetting the Android.

To force restart Android simply press and hold the power key until you feel a little vibration.

2. Clear Play Store Cache Data

A cache data on the Android app is used to store temporary data and search credentials. Clearing Play Store Cache Data can help you to resolve the Play Store server error.

To clear Play Store Cache data

  1. Open settings
  2. Go to App Drawer
  3. Open Play store
  4. Tap on Storage
  5. Now tap on clear cache

Restart the device and see if you are still facing the server error while downloading the app from Play Store.

3. Clear Play Store Storage Data

Similar to cache data of Play store, you can also try deleting the storage data of the Play store app to fix the Play Store server error. However, this will remove all saved login credentials and you will require to sign on to Play Store again.

To clear storage data on Play Store

  1. Open settings
  2. Go to App Drawer
  3. Open Play store
  4. Tap on Storage
  5. Now tap on clear storage

4. Uninstall Play Store updates

Play Store server error can also be caused by improper or corrupt Play Store updates. However, the Play Store is a core android app and cannot be uninstalled. Still, you can uninstall the Play Store app updates.

Go to Settings>apps>Play Store>uninstall updates.

Uninstall the updates and restart the Android. Now reinstall the Google play store updates.

5. Install Play Store Manually

If uninstalling and installing the Play Store update is unable to solve the error and you are still getting the Play store server error. It’s time to download the Play Store app and update it manually on Android.

Installing the play store using APK files is safe can resolve the server error on Play Store.

How to Update Google Play Store?

6. Reset app preferences

Like other apps on Android, Google Play store need other permission and core functions enabled to run smoothly. Any accidental interferences can cause the Play store to display the server error as well.

Permission like run in the background, internet access, data usability, and other access might need to reset to the default settings in order to solve the Play store server problem. Follow the steps to reset App preferences

  1. Open Android settings
  2. Go to Apps
  3. Go to More settings by touching the three dots on the upper right corner
  4. Select reset app preferences
  5. Go back and restart the Android

7. Reset data of Google Services Framework

Some users were able to fix Play Store errors in the past by dealing with another Google app called Google Services Framework. What you want to do here is to return this app to its defaults by clearing its data.

  • Open Settings app.
  • Tap Apps.
  • Tap on More settings at the upper right (three-dot icon).
  • Select Show system apps.
  • Look for Google Services Framework and tap it.
  • Tap Storage.
  • Tap Clear Data button.
  • Restart Android and check if the error is gone

8. Delete Google account from the device

Users have reported that they were able to resolve the Play Soter server error by deleting the Google account from the devices. If everything seems not to work and you are still getting the same server rh-01 error on Play store. You should try this and see if it works

To delete Google account from Android

  1. Go to Android settings
  2. Tap on Accounts
  3. Open Google from the list
  4. Tap remove account button
  5. select remove account and confirm

Methods to Sign out of Google Play Store Remotely Android

How to Remove Google Account From Android Devices

Restart and go to Play Store and sign in again using the Google Account.


Error retrieving information from server rh-01 play store is a common error on Play store while downloading the app from Play Store. However, this is not a Play Store server error and it can be caused by custom ROM on Android. This was the guide to solve the server error onPlay Store.